This Privacy Policy must be read in conjunction to the Terms of Use which apply to the access and use of this website.

This Privacy Policy explains how we use and process any personal data and information we collect about you, or that you provide to us, and your rights to this data and information. By visiting the website, you are accepting and consenting to the practices described in this policy.

We hope to demonstrate our commitment to your privacy and would like to assure you that, where appropriate, all information is collected fairly and lawfully and stored securely in accordance with applicable laws and regulations.

  1. Collection of Information

The following information is collected and processed during the access and use of the website:

  1. Use of Information

We use the information held about you in the following ways:

Unless you have expressly consented to this, we do not share any information with other organisations for marketing, market research or any other purposes.

  1. Cookies

Our website uses cookies to distinguish you from other users of our website. A cookie is a small file saved on your computer’s hard drive by a website page. While you are free to disable and delete cookies, the data stored in cookies can help improve websites’ usability, services and third-party advertising. Some parts of the website may not operate properly if you reject cookies.

Cookies don’t harm your device and cookies we use don’t store sensitive or personal information.

Further information can be found in the Cookies section below.

  1. Personal Data Storage

Our webserver and databases reside behind a firewall in a secure data centre with fault tolerance, off-site backup and fire protection.

All your information is stored by us on such secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information across the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  1. Information Disclosure

You agree that we have the right to share your personal information with:

  1. Information Accessibility

In accordance with permitted laws and regulations, you may exercise the right to access information we held about you and we may charge you a fee for any such access request to meet the costs to provide you with the detail of information we hold about you.

You have the right to ask us not to process your personal data for marketing purposes. We will usually information you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any such third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data You can also exercise the right at any time by contracting us at


  1. Changes to our Privacy Policy

Any changes we make to this policy in the future will be posted on this page and, where appropriate, notice to you by email. Please check back to see any updates or changes to the policy. Questions, comments and requests regarding this policy are welcomed and should be address to


What are cookies?

Cookies are small files that websites place on the device you’re using to browse the site. Cookies are commonly used to record some aspect of your visit to a site, such as choices you’ve made or preferences you’ve set during your visit.

How and why we use cookies

We use cookies to give you the best experience when you visit our website. By using cookies, we can make it easier for you to do many things, such as managing your accounts, policies, or login details, and applying for products and services. Cookies can also allow us to tailor the content of our website so we can show you services or adverts we think you may be interested in.

Keeping your personal information safe

Our cookies do not store personal information such as your name, address, phone number or email in a format that can be read by others. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you or your family, or read any material kept on your hard drive.

We do use a small number of cookies that store encrypted versions of information where you have asked us to, such as the ‘Remember me’ function that allows us to remember your Account username for subsequent visits. However, this is encrypted so that only Liva can read this information. The website that places a cookie owns that cookie. This means only that website and other sites that it has agreed to share information with can read the information stored using a cookie.

Links to sites provided by others

If you follow a link from our website to another website, please be aware that the owner of the other website will have their own privacy and cookie policies for their site. We recommend you read their policies as we are not responsible or liable for what happens at their site.

How to manage and switch off cookies

Your web browser provides settings that allow you to manage or switch off cookies. If you do switch off cookies, remember that you may not be able to use all of the services on our websites.

You can find out more about managing and switching off cookies at the independent website:

The types of cookies we use on this site


  1. Strictly necessary cookies

These cookies are essential for our online services and tools to work. They collect or record information that we need to make our site work.

Common uses for this type of cookie include:

These cookies only last for a single browsing session – when you leave our site, they are removed.

  1. Performance cookies

These cookies help us to monitor and improve how our website works.

Common uses for this type of cookie include:

The information collected using these cookies is anonymous and cannot be used to identify an individual visitor.

  1. Functionality cookies

These cookies allow us to provide you with enhanced features that need to remember your preferences and choices, such as your user name, language or region. They also let us monitor how our website is performing so we can keep on improving it.

Common uses for this type of cookie include:

The information we store in these cookies is encrypted so that only we can read it.

  1. Targeting and advertising cookies

These cookies are sometimes referred to as retargeting cookies and are placed by Liva or by advertising networks that Liva work with. These cookies remember that you have visited our site as well as what interested you on our site, such as the pages you viewed.

We use these cookies to ensure that the advertising and website content that we serve you, on our site or other websites, is aligned to your browsing habits. For example, to remind you of the products or services you have shown an interest in. These cookies are also used to limit the number of times you may see an advert/content and to tailor the messaging we serve you. They may also be used for market research and to help measure the effectiveness of an advertising campaign.

You can find out more about managing and switching off cookies at the independent website: